Contact Us & FAQ
Contact Us & Frequently Asked Questions
Need help choosing the right Christmas lights, checking product dimensions, or tracking your delivery? Our Melbourne support team is here to help.
Support Hours (AEST / AEDT)
Monday – Friday: 9:00 AM – 6:00 PM
Extended weekend support throughout Oct – Dec peak holiday season.
Australian Fulfillment Network
Greater Melbourne (VIC) & Western Sydney (NSW)
100% Online Store — Direct warehouse dispatch Australia-wide.
Frequently Asked Questions (FAQ)
Q: Is delivery really FREE across all of Australia?
Yes! Every order on Jolly Wonderland Australia includes FREE Standard Tracked Shipping ($0.00 AUD) Australia-wide with no minimum order value. All items ship directly from our Melbourne and Sydney warehouses.
Q: How do your Solar Christmas Lights work?
Our solar icicle lights, fairy strings, and solar tree towers come with a high-efficiency stake-mounted solar panel and built-in rechargeable battery. Simply position the solar panel in a sunny spot on your lawn or roofline—it charges automatically during the day and switches on automatically at dusk for 8–10 hours of illumination.
Q: How do the Giant Christmas Inflatables stay inflated and upright?
Each inflatable includes a quiet, built-in weatherproof air blower and an SAA-approved Australian power adapter. Simply zip up the base, plug it in, and it self-inflates in under 60 seconds. Every box includes ground stakes, tie-down tethers, and built-in sandbag pockets to keep your display standing tall on windy evenings.
Q: Are your plug-in lights and motifs safe for Australian 240V sockets?
100% yes. Every mains-powered light set, 3D motif, and inflatable blower carries full SAA Australian Electrical Approval with extra-low-voltage step-down transformers that stay cool to the touch around children and pets.
Q: What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay via 256-bit encrypted Shopify Payments.