Shipping & Delivery Policy
Shipping & Delivery Policy
Last updated: September 2026 · Australian Domestic Deliveries (All 8 States & Territories)
🇦🇺 100% Australian Stock & FREE Nationwide Shipping: All orders are dispatched directly from our Melbourne (VIC) and Sydney (NSW) fulfillment hubs with $0.00 delivery across Australia.
1. Shipping Rates & Free Australia-Wide Delivery
| Order Value | Delivery Service | Estimated Timeframe | Rate (AUD) |
|---|---|---|---|
| All Orders (No Minimum Spend) | Standard Australia-Wide Tracked Shipping (AusPost / Allied Express) | 3 – 5 business days (Metro) | FREE ($0.00 AUD) |
2. Dispatch & Estimated Transit Timeframes
Orders are picked, packed, and dispatched within 24 to 48 business hours (Monday to Friday, excluding public holidays). Once lodged with the carrier, estimated delivery times are:
- Metro Melbourne & Sydney: 2 – 4 business days
- Metro Brisbane, Adelaide & Canberra: 3 – 5 business days
- Regional VIC, NSW, QLD & SA: 4 – 6 business days
- Perth Metro & Tasmania: 5 – 7 business days
- Regional WA, Far North QLD & Northern Territory: 6 – 9 business days
*Peak Holiday Season Advice: To guarantee delivery before Christmas Day (25 December), we strongly recommend placing orders during October and November before Australia Post's mid-December Christmas cut-off.
3. Carrier Partners & Live Tracking
We ship via Australia Post (eParcel), Allied Express (for oversized Christmas trees and large 3D motifs), and Aramex Australia. As soon as your parcel leaves our warehouse, you will receive an automated confirmation email containing your tracking number and live tracking link.
4. PO Boxes & Parcel Lockers
Standard parcels shipped via Australia Post (such as solar string lights, icicle lights, and compact inflatables) can be delivered to PO Boxes and 24/7 Australia Post Parcel Lockers. Oversized cartons over 1.2m (such as full-size Christmas trees and large 3D steel-frame motifs) require a physical residential or business street address.
5. Transit Damage or Lost Parcels Guarantee
Every order is covered by our 100% Safe Arrival Guarantee. If your package is damaged in transit or delayed beyond carrier timeframes, email support@jollywonderland.com with your order number and a quick photo. We will dispatch a free replacement or issue a full refund immediately.